To allow us to be constantly at your disposal and offer you the best services, we remind you that a register of complaints is available at each one stop shop to share your opinions, complaints and assessments about your visit to our Agency and the services you have requested.
AAPI is committed to taking this into account in order to achieve performance that meets your expectations. Do not hesitate to ask for it in case you do not find it accessible.
In any case, the Agency shall make available to you through this portal a virtual register of complaints regularly consulted by the Director General. “The Register of Grievances is a tool to make a positive difference.”